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automation

A photorealistic editorial photograph showcasing Chime's San Francisco headquarters building exterior with its modern glass f

Chime's AI Agent Jade Proves Customer Experience and Automation Can Coexist

Chime's successful deployment of AI agent Jade demonstrates how fintechs can overcome trust challenges while improving customer satisfaction through intelligent automation.…

Elena Rosato· 9 May 2026 · 2 min read

A photorealistic editorial photograph of a modern corporate IT operations center, featuring multiple curved monitors displayi

artificial intelligence

AI Transforms IT Service Management as Early Adopters Report Measurable Performance Gains

New research shows AI adoption in IT service management delivering faster resolutions and higher satisfaction, with 87% expecting widespread production use within two years.…

Elena Rosato· 8 May 2026 · 2 min read